Response to 1 question. Either agree or disagree and why or why not. And Answer to question 2
In my view, Deming’s 14 points are clear. It doesn’t follow any specific steps but can be used as a guideline to improve quality of products and services. In Deming’s view quality is not something that can be achieved overnight neither it is a single person’s job. Quality is a objectives which requires involvement of the entire organisation. Although the 14 points doesn’t provide details about how to achieve it but it surely can lead to successful objectives to have better quality management. According to Deming in order to improve quality everyone needs to change the way one thinks inside out. Deming’s points are concise as it focuses on the specific points that are the most important factors to have better quality. It doesn’t provide a long list of what to do and what to not rather it can be used as guideline by the organisation while dealing with their quality issues.
What two specific processes are addressed within the “initiate process” group?
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