Evans, J.R. and Lindsay, W.M. 2016. Managing for quality and performance excellence. 10th ed. Australia: Cengage Learning. Chapters 1 and 2
Kiran, D.R. 2016. Total Quality Management. Elsevier Ltd.
Oakland, J.S. 2014, Total Quality Management and Operational Excellence – Text with cases. Taylor and Francis.
There are a number of websites relevant to the whole module. These are:
The Chartered Quality Institute
The British Quality Foundation https://www.bqf.org.uk/
The European Foundation for Quality Management (EFQM)
Quality Scotland https://www.qualityscotland.co.uk/
The W. E. Deming Institute
The Oakland Group
The use of any of the main search engines, such as MSN, Google or Google Scholar will provide access to information about any of the topics covered in the module.
In addition to the recommended reading material journals also provide a great source of information in terms of the latest thinking in the field through peer reviewed academic research. Listed below are a few recommended journals:
Journal of Quality Management
TQM and Business Excellence
Quality Management in Health Care
Quality Management Journal
Certification Bodies such as the BSI publish regular reports on ISO 9000 and ISO 14001, as well as commissioning individual pieces of research. You will need to check with individual certification bodies or find references on such to research these online. These can be accessed through the Library Databases, for example, Business Source Premier (EBSCO).
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