Course Project

Course Project

Front Office Project:

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It is an Individual project about a HOTEL you choose.

Five pages long. Typed, double space and in an essay form.

Is due on the 3rd week of November 2020.

Individuals will be responsible for the project and to submit on TIME.

History or background of the establishment and the organizational chart.

Is it Franchised, company owned or individual owner.

How do you attract your customers to the hotel. Is it the rate, amenities…..

Information on guest amenities(provided to guests), and food establishment(availability of restaurants and bars).

Information on sports facilities.(pool, Exercise facilities..)

What are the procedures use for any emergencies at the establishment.(fire, Bomb threats, Hurricanes….)

Get information on security issues and guest safety.(Room keys, security latches, lost and found, safe deposit box).

Information on new and existing employees training.

ADR, OCCUPANCY %, REV PAR and any special rates.(are they busy on the weekend or on the week days)

A/R, Payroll and Scheduling(see chapters in the book)

Setting the Room Rate(see chapter in the book)

City Ledger and Guest Ledger. What is the difference?

The Night Audit. List of some important duties of the night Auditor.

Reservation and overbooking policy. (see the chapters in the book)

Evacuation procedure and fire drill. ( how often they have fire drill?)

or

A five page typed written report on a hotel/tourist destination spot with detailed information on travel arrangement, selection of a hotel and amenities offered by the hotel, information on different food establishment in the hotel. Students are encouraged to use the internet to obtain the information on their destination spot. You can use other resources such as library, your book, or you can stay in a hotel and tell us about it(or a hotel you stayed in the past). Examples, Disney Land, Six Flags, River Walk……..Hilton, Four Seasons……

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