2.What would be the cost for Atento of one productive hour of an agent in the
Sao Bernardo do Campo center?
a.How does turnover affect this unit cost? What would be the cost of a
productive hour if Atento managed to reduce the turnover to half of
its current level?
How does absenteeism affect this unit cost? What would be the cost
of a productive hour if Atento managed to reduce absenteeism to half
of its current level?
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