Just like communicating with patients requires some skills, communicating with colleagues also requires some techniques and skills. Because effective communication among health care workers is so critical it may be even more important to learn how to communicate effectively, particularly when conflict arises. In the Module we will learn how to apply communication concepts to collegial conflict situations.
Read the scenario between Dr. Tanlow and Ms. Serf
Answer the ALL following questions:
1How would you respond in this situation?
2Identify which conflict resolution strategies (Chapter 23) you used and why? Cite your readings as a reference.
3Have you ever had a similar situation to this? Share your experience. If not, do you believe you would be able to resolve this conflict if it happened to you? Why or why not?
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