Conducting a Needs Analysis Case Study

You are the training manager for XYZ Credit Union located in Escondido California. Following a merger which doubled the size of the company to 420 employees, the organization invested in creating a world-class learning and development function. The Learning team consists of seven professionals who are able to design and deliver both instructor led and online learning. The organization has made the move from using off-the-shelf training programs to developing customized face-to-face and online programs to support employee needs and the company’s goals and initiatives. The learning function is expected to play a key role in dealing with business issues such as increased sales, loan portfolio growth, and efficiency.

XYZ has recently identified a problem with its new lenders. They are starting to perform their jobs without the necessary skills, information, and knowledge needed for success. You identify one potential reason for this based on the organization of the lending curriculum. New lenders attend a course on different types of loans and the lending system, start their jobs, and then return later for a course on lending guidelines, underwriting, and sales skills.

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Prepare 2 page (double-spaced 12 point font) maximum report on how you would conduct a needs analysis to determine if new lenders are commencing their jobs without the necessary knowledge and skills to perform successfully.

Is the organization of the training curriculum or another training issue responsible for the problem?

Who should be involved in the analysis?

How can you conduct the analysis in a timely manner without sacrificing quality?

Need analysis involves organization, person, and task analysis. Which do you believe is most important in this case? Why?

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