Troubleshooting Process Analysis and Instructions
Create a written, one-page instructional sheet, providing clear instructions to your office staff. The written instructional sheet will be in long form and take the format of “If x is the case, you will do y.” You may ask your reader questions and present them with options. Make sure the options are indicated with your formatting as you go along. (See recordings and examples)
Write clear, detailed, yet succinct instructions, using complete sentences and elements such as bullet points, numbered lists, text boxes, boldface, etc., according to your needs. Simplify the process for your staff as much as possible. When you’re finished, hand the sheet to a friend and ask them if the instructions are clear to them.
Your topic can be anything that’s related to your/an office situation. (An office can also include a hospital, restaurant, a school, etc.) Some possible topics:
How to connect to the office printer (if it’s not a simple, straightforward process)
How to report your monthly sales numbers to the supervisor using a particular process or system
How to register or apply for something
How to troubleshoot a basic computer problem
How to apply for a scholarship
Don’t choose a topic that is too simple, or that doesn’t have choices built-in.
Remember, you should build in options for this project (Do you have internet access? Yes/No), etc. Make your flowchart visually interesting (and includes color), and make sure your process sheet utilizes good font choice and use of white space. Use boldface to differentiate between steps in the process.
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