Essential reading
Evans, J.R. and Lindsay, W.M. 2016. Managing for quality and performance excellence. 10th ed. Australia: Cengage Learning. Chapters 1 and 2
Recommended reading
Kiran, D.R. 2016. Total Quality Management. Elsevier Ltd.
Oakland, J.S. 2014, Total Quality Management and Operational Excellence – Text with cases. Taylor and Francis.
Websites
There are a number of websites relevant to the whole module. These are:
The Chartered Quality Institute
The British Quality Foundation https://www.bqf.org.uk/
The European Foundation for Quality Management (EFQM)
Quality Scotland https://www.qualityscotland.co.uk/
The W. E. Deming Institute
Juran Institute
The Oakland Group
Crosby
The use of any of the main search engines, such as MSN, Google or Google Scholar will provide access to information about any of the topics covered in the module.
Journals
In addition to the recommended reading material journals also provide a great source of information in terms of the latest thinking in the field through peer reviewed academic research. Listed below are a few recommended journals:
Quality World
TQM Magazine
Quality
Quality Assurance
Journal of Quality Management
TQM and Business Excellence
Quality Progress
Quality Management in Health Care
Quality Management Journal
Certification Bodies such as the BSI publish regular reports on ISO 9000 and ISO 14001, as well as commissioning individual pieces of research. You will need to check with individual certification bodies or find references on such to research these online. These can be accessed through the Library Databases, for example, Business Source Premier (EBSCO).
Papers are written from scratch We have molded our writers to develop content for all assignments from scratch. This way, we promote originality and reduce cases of plagiarism that might affect your grades and hinder you from realizing your academic goals. We encourage our clients to indicate the deliverables that should be featured in the final paper. Our online help services allow one to make a clarification and even interact with the writer directly to help them understand the needs of the assignment. Many of our writers are professional tutors who understand the approaches that should be used to fulfill the specified instructions. Every time a client places an order on our system, we link them with the most qualified writer in the subject of interest.
YUnlike other writing companies, we encourage clients to draw back their money at any stage of the writing process if they experience any uncertainties with the quality of generated content. However, you will hardly have to make this decision because of our business approach that suits your needs.
We have an advanced plagiarism-detection system that flags any work that fails to meet the required academic expectations. Our company thrives in honesty, and as such, you will be guaranteed to achieve a paper that meets your expectations.
We encourage our clients to return papers for revision seven days after the last submission for free. Depending on the proposed changes, we will work on your article to achieve the desired expectations.
We uphold confidentiality and privacy through our interactions with clients, an aspect that has enhanced our relationship with prospective customers seeking for assignment help. We do not disclose your information with third-parties
We boast of a diverse pool of ENL and ESL professionals who respond with a personal touch to the needs of every client. Our focus is to become the best platform that offers specialized services to individuals to accomplish their academic goals.